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 Chambre de la Sécurité Financière

Detailed ChSF Course Catalogue

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VIEW COURSE DESCRIPTIONS and CREDITS
 

Agent Development Course: The Money Management Planning Process
Analyzing Our Service Program - Do we do a good job of meeting our customers' expectations?
Beyond RRSPs - Maturity Options: Part 1
Beyond RRSPs - Maturity Options: Part 2
Developing a Time Management System that works: Part 1
Developing a Time Management System that works: Part 2
Financial and Retirement Planning: Plan 1
Financial and Retirement Planning: Part 2
Financial and Retirement Planning: Part 3
Financial and Retirement Planning: Part 4
Financial and Retirement Planning: Part 5
Financial and Retirement Planning: Part 6
Financial and Retirement Planning: Part 7
Financial and Retirement Planning: Part 8
Gestion d'un bureau de courtage et risques d'exposition aux erreurs et omissions - Partie 1
Gestion d'un bureau de courtage et risques d'exposition aux erreurs et omissions - Partie 2
How to build a Customer Service Program for your brokerage
How to build a Customer Retention Program that works: Part 2
How to build a Customer Retention Program that works: Part 3
How to build a Customer Retention Program that works: Part 4
Leadership & Communications in the Knowledge Workplace: Part 1
Leadership & Communications in the Knowledge Workplace: Part 2
Leadership & Communications in the Knowledge Workplace: Part 3
Leadership & Communications in the Knowledge Workplace: Part 4
Managing in the Knowledge Workplace
Overcoming Conflict in the Workplace
The Fundamentals of Customer Service: Part 1
The Fundamentals of Customer Service: Part 2
Understanding the Application and Underwriting Process
Writing Well for the Financial Services: Part 1
Writing Well for the Financial Services: Part 2
Writing Well for the Financial Services: Part 3
Writing Well for the Financial Services: Part 4

 

Agent Development Course: The Money Management Planning Process (LC20)
The information in Part Two of this two-part course is designed to educate agents about personal and professional money management. In this course, we will look at personal use assets (homes and automobiles), financing education and management of personal income and expenditures, under the following headings: 1. Personal Use Assets * Home Ownership * Additional Advantages of Home Ownership * Real Estate Law and Property Ownership * Personal Use Automobiles 2. Financing Education 3. Glossary of Taxation and Other Financial Terms 4. Personal Income and Expenditures 
3 Credit Hours

Analyzing Our Service Program - Do We Do A Good Job of Meeting Our Customers' Expectations? (PM05)
The service experts all agree that every time a customer leaves our premises, they will form an opinion of how well they have been served. If we do a good job in meeting their service expectations, they will be satisfied, tell others, and come back. If we don't do a good job, they won't be back and worse still, they will tell others about we've failed them. The message provided in this workshop is simply this: Develop a formal customer service program before your competitors do - it will help you to grow and prosper!
2 Credit Hours

Beyond RRSPs - Maturity Options: Part 1 (LI44) 3 Credit Hours

Beyond RRSPs - Maturity Options: Part 2 (LI45) 3 Credit Hours

Developing A Time Management System That Works: Part 1 (LC23)
In this course, we will look at the basic skills of organization and prioritizing, time management myths and the skills needed to be as productive as possible, under the following headings: 1. Organization and basic scheduling 2. Time management misconceptions 3. First priority: prioritizing 4. Time killer: procrastination 5. Goals, blocks, clusters and distractions
2 Credit Hours

Developing A Time Management System That Works: Part 2 (LC24)
In this course, we will look at basic skills of delegating, anticipating unexpected events and the technological tools to help with efficiency, under the following headings: 1. Delegating 2. Saying �No' 3. Anticipation 4. Time Crimes 5. Tools Of The Time Management.
2 Credit Hours

Financial and Retirement Planning: Plan 1 (LI49)


Financial and Retirement Planning: Part 2 (LI50)


Financial and Retirement Planning: Part 3 (LI51)


Financial and Retirement Planning: Part 4 (LI52)


Financial and Retirement Planning: Part 5 (LI53)


Financial and Retirement Planning: Part 6 (LI54)


Financial and Retirement Planning: Part 7 (LI55)


Financial and Retirement Planning: Part 8 (LI56)

Gestion D'un Bureau De Courtage Et Risques D'exposition Aux Erreurs Et Omissions: Partie 1 (PM16)

Gestion D'un Bureau De Courtage Et Risques D'exposition Aux Erreurs Et Omissions: Partie 2 (PM36)

How to Build a Customer Service Program for Your Brokerage: Part 1 (PM30)

How to Build a Customer Retention Program That Works: Part 2 (PM38)

How to Build a Customer Retention Program That Works: Part 3 (PM39)

How to Build a Customer Retention Program That Works: Part 4 (PM40)

Leadership & Communications in the Knowledge Workplace: Part 1 (LI32)

Leadership & Communications in the Knowledge Workplace: Part 2 (LI33)

Leadership & Communications in the Knowledge Workplace: Part 3 (LI34)

Leadership & Communications in the Knowledge Workplace: Part 4 (LI35)

Managing in the Knowledge Workplace (LI21)

Overcoming Conflict in the Workplace (LC21)

The Fundamentals of Customer Service: Part 1 (PM34)

The Fundamentals of Customer Service: Part 2 (PM37)

Understanding the Application and Underwriting Process (LC27)

Writing Well for the Financial Services: Part 1 (LI15)

Writing Well for the Financial Services: Part 2 (LI16)

Writing Well for the Financial Services: Part 3 (LI17)

Writing Well for the Financial Services: Part 4 (LI18)

 

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